Terms and conditions

Preamble

The online sales site [URL of your site] is managed by the company [name of your company] with a share capital of €XXX, whose registered office is located at [address], registered with the [the official business registration office for your location, e.g., Chamber of Commerce, Trade Register, etc.] of [city] under the number [your company's identification number for tax purposes].

It is hereby specified that the present conditions govern the sale of its products by [name of your company] to any individual or legal entity making a purchase via the website [URL of your website], hereinafter referred to as "the CUSTOMER".

These General Terms and Conditions of Sale, together with the order form and the order confirmation, constitute the sales contract between [company name] and the CUSTOMER for the sale of the products ordered.

Any order placed on the website [URL of your website] requires that the CUSTOMER accepts the General Terms and Conditions of Sale in their entirety beforehand and without reservation.

If the CUSTOMER does not agree with the terms and conditions of the General Terms and Conditions of Sale, the CUSTOMER must not use the Website.

[Name of your company] reserves the right to adapt or modify its General Terms and Conditions of Sale at any time and without prior notice, the adaptations or modifications being then applicable to all orders subsequent to the adaptations or modifications.

In the event of modification, the General Terms and Conditions of Sale applicable to the CUSTOMER's order are those that were online and that the CUSTOMER accepted on the day the order was placed.

Article 1 – Definitions

The terms and expressions identified by a capital letter in the General Terms and Conditions of Sale have the meanings set out below (whether used in the singular or plural).

• General Terms and Conditions of Sale: means this document, being the terms and conditions which apply in the relationship between [name of your company] and the CUSTOMER.
• Order: means the CUSTOMER's purchase order for one or more Products or Services placed through the [URL of your site] or via Customer Service.
• Website: refers to the website accessible at [URL of your site]
• Product: means a product or service offered for sale on the Website [URL of your site]
• CUSTOMER: refers to a Natural or Legal Person, consumer, who uses the Website [URL of your site] and acquires one or more Products, for his or her personal needs, having previously adhered to the Terms and Conditions of Sale.

Article 2. Subject

The purpose of these General Terms and Conditions of Sale is to define the contractual relationship between [Name of your company] and the CUSTOMER and the conditions applicable to any purchase made through the [URL of your site] website.

By accepting these Terms and Conditions, you declare that you have reached the age of majority in your country, state, or province of residence, and that you have given us your consent to allow any minor in your care to purchase from this online store.

The use of our products for any illegal or unauthorized purpose is prohibited.

The company [name of your company] reserves the right to modify these Terms and Conditions of Sale at any time, in order to comply with any new regulations or in order to improve the use of its site. Therefore, the applicable conditions will be those in force at the date of the order by the CUSTOMER.

Article 3. Price list

The prices appearing on the product pages of the internet catalog are prices in [currency] INCLUDING/OR NOT INCLUDING [taxes], taking into account the applicable VAT/TVA on the day of the order. Any change in the VAT/TVA rate may be reflected in the price of the products.

The company [name of your company] reserves the right to modify its prices at any time, it being understood, however, that the price appearing in the catalog on the day of the order will be the only one applicable to the CUSTOMER.

The products remain the property of [URL of your site] until full payment is received by [URL of your site].

The products in promotion will be indicated by a sticker "PROMOTION" or by a crossed-out Price, our promotions are valid within the limit of stocks available at the time of the order and during the period of posting.

For CUSTOMERS outside [your country], [URL of your site] is obliged, in accordance with the law in force, to charge VAT/TVA on orders shipped.

For CUSTOMERS not subject to VAT/TVA, they may be subject to local taxes and customs duties in force in the country of receipt. These duties and sums are not the responsibility of [URL of your site]. They are the responsibility of the CUSTOMER.

Warning: Any inaccurate information provided by the CUSTOMER for the purpose of evading VAT/TVA may result in civil fines and criminal prosecution.

The prices of the Products indicated on the website [URL of your website] do not include the processing and shipping costs which are invoiced in addition to the price of the Products purchased and according to the total amount of the order.

Customize here according to your shipping policy

Article 4. Ordering

The contractual information is presented in English and will be the subject of a confirmation containing this contractual information at the time of delivery at the latest. The company [name of your company] reserves the right to cancel or refuse any order from a customer with whom there is a dispute over payment of a previous order.

To order Products on the website [URL of your site], the CUSTOMER must create an account by providing the information required in the registration form.

To this end, the CUSTOMER declares that he or she will provide complete, non-erroneous personal information that will enable him or her to be accurately identified in any situation. Any false or slanderous personal information may lead to the closure of the CUSTOMER's account and the cancellation of his or her Order.

The account creation section is accessible directly from the main menu bar. Each time the CUSTOMER visits the site, if he or she wishes to order or consult his or her account (status of orders, personal information, etc.), he must identify himself or herself using this information.

Article 5. Payment

The price of the Products and the costs of logistics preparation and delivery are payable in full by the CUSTOMER at the time the Order is placed.

The website [URL of your site] may offer the Customer the option of paying for the order by various means of payment:

• either by credit card: After choosing the credit card payment method, the Customer is redirected to the secure interface of the payment system in order to enter his or her personal credit card details in complete security. If the payment is accepted, the order is recorded and the contract is definitively formed. Payment by credit card is irrevocable.
• or by bank transfer: After having chosen the method of payment by bank transfer, and as soon as the order is validated, the Customer receives confirmation that his or her order has been registered. In order to finalize the payment and process the order, the Customer must transfer the amount of the order to the bank account of [name of your company], whose details are communicated to the Customer at the end of the order. As soon as the transfer is received, the order will be processed and the Customer will be informed by email.
• or by check: After having chosen the method of payment by check, and as soon as the order has been validated, the Customer will receive confirmation of the registration of his or her order. To finalize the payment and process the order, the Customer must print out this order form, together with the check made payable to [name of your company] to the following address: [address]
• No cash payments should be sent. In the case of payment by bank check, this must be issued by a bank domiciled in [your country]. As soon as the check is received, the order will be processed and the Customer will be informed by email. The company [name of your company] will ship the products within approximately 10 days, depending on the verification of the funds by the banks.

Article 6. Right of Withdrawal

The right of withdrawal allows the consumer to change his or her mind about the purchase made, freeing himself or herself from the contract concluded without giving any reason.

The products must be returned in their original packaging, unused, accompanied by the initial signed delivery slip. The cost of returning the product is at the expense of the Customer.

Article 7. Delivery

Once payment for the Order has been received, the Products will be delivered to the delivery address indicated by the CUSTOMER when the Order was placed. An email will be sent to the CUSTOMER to inform him or her of the shipment of the Products. The CUSTOMER may choose between different delivery methods.

Shipping costs are calculated according to the delivery method chosen (home, relay point, post office...), the weight of the package, and the destination.

Delivery times are only given as an indication. If they exceed thirty days from the order, the sales contract may be terminated and the Customer reimbursed.

Article 8. Warranty

All products offered by the company [name of your company] on the website [URL of your website] benefit from the legal guarantee provided. In case of non-conformity of a product sold, it can be returned to the company [name of your company], which will take it back, exchange it or refund it. All claims or requests for exchange or refund must be completed by mail to the following address [name of your company][address], within thirty days of delivery.

Article 9. Liability

The company [name of your company] has, for all stages of access to the site, the ordering process, delivery, customer service, or subsequent services, only an obligation of means. The responsibility of [name of your company] cannot be engaged for all the inconveniences or damages inherent to the use of the Internet network, in particular, loss of data, intrusion, virus, rupture of the service, and other involuntary problems, or any fact qualified as force majeure, in accordance with case law.

The computerized registers kept in the information systems of [name of your company] under reasonable security conditions will be considered as proof of communication, orders, and payments made between [name of your company] and the Customer.

Article 10 - Security

The site [URL of your site] is subject to a security system: the SSL encryption process has been adopted, but all the scrambling and encryption processes have also been strengthened to protect all the sensitive data linked to the means of payment as effectively as possible.

Article 11 - Intellectual property

All texts, comments, works, illustrations, and images reproduced on the site [URL of your site] are reserved under copyright law for the whole world. As such, and in accordance with the provisions of the intellectual property code, only private use is authorized, subject to different, even more restrictive provisions of the intellectual property code. Any total or partial reproduction of the site [URL of your site] is strictly forbidden, whether in the form of a photo, logo, visual, or text.

Article 12. Personal data

All the data that you provide on the site [URL of your site] are provided in order to process your orders.

If you want to rectify, consult, or modify and delete the data that you have communicated to us, you can contact us.

Article 13. Force Majeure

The execution by [name of your company] of all or part of its obligations, in particular delivery obligations, shall be suspended in the event of the occurrence of a fortuitous event or force majeure that would hinder or delay the performance thereof. This includes, but is not limited to, war, riots, insurrection, social unrest, and strikes of any kind. In the event of a fortuitous event or force majeure, [name of your company] will inform the CUSTOMERS within seven days of its occurrence. Should this suspension continue beyond a period of fifteen days, the CUSTOMER will have the option of canceling the order in progress, and the price of the Products ordered and the delivery costs paid will then be refunded.

Article 14. Customer service

For any information or questions about an order, customer service is at your disposal:

• By telephone: [telephone]
• By email: [email]
• By postal address : [address]